Privacy Policy

The controller of your personal data is USEON Technology Limited, 16 Yuanqi, Jurong, Zhenjiang, Jiangsu, China. For any privacy question or request, email sales@useon.com or call +86-25-86182218.

When you send an inquiry. Our inquiry and contact forms ask for your name, email address and phone or WhatsApp number, and optionally your company. You can also tell us your application, a preferred meeting day (on exhibition pages), target output or other project details in the message. Together with the form we record:

• the page the form was sent from, the date and time, and a reference number for your inquiry;
• your IP address and the country Cloudflare derives from it, used to suggest your phone country code and to protect the form against abuse;
• how you reached the website: the address of the referring website (domain only), the landing page, and campaign tags in the link you followed (for example utm parameters or Google Ads click identifiers);
• the pages you viewed on the website during the same visit before sending the form (up to the last 24 pages, with page titles and times). This list is kept in your browser's session storage and is only sent to us together with your inquiry.

When you browse. Like any website, our hosting provider processes technical data such as your IP address, browser type and the pages requested in order to deliver the site and keep it secure. If advertising measurement is active (see below), Google and Microsoft collect information about your visit through cookies.

We do not ask for special categories of data, and we do not knowingly collect data from children.

• To answer your inquiry and to discuss quotations, trials, visits and orders with you. We use your phone or WhatsApp number only to contact you about your inquiry. Legal basis: steps taken at your request before entering into a contract, and our legitimate interest in responding to business inquiries.
• To keep the forms secure, by checking submissions with Cloudflare Turnstile and limiting repeated requests. Legal basis: our legitimate interest in preventing spam and abuse.
• To understand which pages and campaigns lead to inquiries, using the referral, campaign and page-visit information above. Legal basis: our legitimate interest in improving the website and our marketing.
• To measure and target our advertising (Google Ads and Microsoft Advertising), as described in the next section. Legal basis: your consent where applicable law requires it, otherwise our legitimate interest in promoting our business.
• To comply with legal obligations and to establish or defend legal claims.

We do not sell your personal data, and we do not use it for automated decisions that affect you.

On www.useon.com the website loads Google Tag Manager, which can run Google Analytics, Google Ads and Microsoft Advertising tags. These services set cookies to measure visits, to tell us when a visit from one of our ads leads to an inquiry or a WhatsApp click, and to show our ads again to people who have visited the website (remarketing). When you send an inquiry, a one-way encrypted (hashed) form of your email address and phone number may be passed to Google so that it can match the inquiry to an ad click (Google Ads enhanced conversions). Google and Microsoft process this data under their own privacy terms.

If you visit from the European Economic Area, the United Kingdom or Switzerland, Google Tag Manager and these tags load only after you accept them in our cookie banner; you can accept analytics and advertising separately and change your choice at any time under Cookie settings at the bottom of every page. If your browser sends a Global Privacy Control or Do Not Track signal, the website does not load Google Tag Manager or any of these tags and does not record the pages you visit. You can also opt out of personalised ads in your Google Ad Settings and Microsoft privacy dashboard, or block cookies in your browser. Details are in our Cookie Policy.

Inquiries are read by our sales team and, where relevant, passed to the USEON engineer or regional representative who can best answer you. We also use these service providers, who process data on our behalf or as independent controllers:

• Cloudflare hosts the website and stores inquiries in its database service, protects the forms with Turnstile, and sends the email notification of a new inquiry to our sales mailbox.
• Google provides Tag Manager, Analytics and Ads. All fonts are hosted on our own website, so no font requests go to Google.
• Microsoft provides Microsoft Advertising conversion and remarketing tags.
• YouTube (Google) plays our videos. Videos load from youtube-nocookie.com only when you click play.
• Google Maps shows the venue on our exhibition pages. The map loads from google.com when it scrolls into view (in the European Economic Area, the United Kingdom and Switzerland only after you click Show map here), so Google receives your IP address and may set cookies.
• WhatsApp (Meta) handles any chat you start through our WhatsApp links, under its own terms.

We may also disclose data where required by law, or to a buyer or successor if our business is reorganised.

USEON is based in China, and your inquiry is handled by our team in China and by our representatives in other countries. Our service providers may process data in the United States, the European Union and elsewhere. Where data from the European Economic Area, the United Kingdom or Switzerland is transferred to a country without an adequacy decision, we rely on the safeguards permitted by law, such as standard contractual clauses or the transfer being necessary to respond to your request.

We keep inquiries and related correspondence for as long as needed to answer you and to manage any resulting quotation, order or customer relationship, and afterwards only as long as required for legal, tax or warranty purposes or to defend legal claims. The list of pages viewed before an inquiry is cleared from your browser when the inquiry is sent or the browser tab is closed. Cookie lifetimes are listed in our Cookie Policy. You can ask us to delete your inquiry at any time.

Depending on where you live, you may have the right to access the personal data we hold about you, to have it corrected or deleted, to restrict or object to its use (including use for direct marketing and advertising), to receive it in a portable format, and to withdraw any consent you have given. To exercise these rights, email sales@useon.com. We will reply within the time required by applicable law, and we may need to confirm your identity first. You also have the right to complain to the data protection authority in your country.

The website is served only over HTTPS. Inquiries are stored in a database that is not publicly accessible, and access to them is limited to authorised USEON staff. No method of transmission or storage is completely secure, but we take reasonable measures to protect your data.

We may update this policy when the website or our practices change. The date at the top shows the latest version. Significant changes will be shown on this page.

USEON Technology Limited, 16 Yuanqi, Jurong, Zhenjiang, Jiangsu, China. Email: sales@useon.com. Phone: +86-25-86182218.